Privacy policy
This Privacy Policy explains what personal information Ischia HomeStays collects, why it is used, how it is protected, and the rights available to individuals. We collect and process only the information necessary to respond to enquiries, manage bookings and organise guests’ stays, in accordance with applicable data protection legislation.
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Who is responsible for your data
Ischia HomeStays, run by Peppino Esposito, is responsible for your personal data:
- International WhatsApp
- +44 7799 345808
For any privacy question or request, write to info@ischiahomestays.com.
What we collect and why
| What | Why | Legal basis |
|---|---|---|
| Your enquiry: your name, email, phone number, dates, number of guests and message, sent through the website, by email or on WhatsApp | To answer you and make you an offer | Steps you asked for before a contract (GDPR art. 6(1)(b)) |
| Your booking: the above, plus payment and billing details | To arrange and manage your stay, and to prepare the booking confirmation and documents on the owner’s behalf | Contract (art. 6(1)(b)); tax and accounting law (art. 6(1)(c)) |
| Check-in details: the name, date and place of birth, nationality and identity document of every guest | Italian law requires your host to register every guest with the police (Alloggiati Web) and to apply the town’s tourist tax | Legal obligation (art. 6(1)(c)) |
| Website visit data: IP address, browser and the pages requested, kept briefly in our hosting provider’s server logs | To deliver the website and keep it secure | Legitimate interest (art. 6(1)(f)) |
We do not sell your data, we do not use it for advertising, and we do not make automated decisions about you. We only send you news or offers if you ask us to.
Collection and verification of identity documents
In accordance with Italian law, identification details must be collected and verified for all guests staying at the property, including children, for registration with the relevant authorities.
The collection and verification procedures may vary depending on the property and the check-in arrangements.
Where guests are welcomed in person, identity documents may be checked directly by the local host. For self check-in, the necessary information and documents may be requested in advance, following the instructions provided to guests and in accordance with applicable legal requirements.
Depending on the arrangements at each property, information may be collected by Ischia HomeStays, the local host or the property owner and shared with authorised parties who require it for the relevant purposes.
Identification details are used to fulfil legal guest-registration and reporting obligations.
Photographs and copies of identity documents received through WhatsApp or other communication channels are deleted after guests’ departure. This does not apply to registration records that must be retained under applicable law.
Access to personal information is restricted to authorised parties and handled in accordance with applicable data protection legislation.
Booking and payment information
We collect the information necessary to manage booking enquiries, prepare confirmations and related documentation on behalf of property owners, and organise guests’ stays.
Accommodation payments are made directly to property owners by bank transfer. Ischia HomeStays does not receive accommodation payments directly and does not collect credit or debit card details.
Payment-related information is used only to verify and administer reservations and fulfil any relevant administrative obligations.
Who we share your information with
Ischia HomeStays shares guests’ personal information only where necessary to manage bookings, organise stays and comply with legal obligations.
Information may be shared with:
- Property owners, for booking management and related administrative documentation.
- Local hosts, to organise guest arrivals, provide assistance and fulfil relevant obligations.
- Relevant authorities, where required by Italian law, including guest-registration obligations.
Communications through email, WhatsApp or the website may involve technical processing of personal information by the respective service providers, in accordance with their terms and applicable data protection legislation.
Enquiries sent through the form on this website are delivered by email through Resend, the email service that passes your enquiry to us and sends you a confirmation.
Guests’ personal information is not sold to third parties.
How long we keep your information
We retain personal information only for as long as necessary to manage bookings, assist guests and comply with administrative and legal obligations.
- Enquiries and communications: information is retained for as long as necessary to handle the enquiry and any subsequent dealings.
- Bookings and administrative documentation: information is retained for the periods required by applicable law.
- Identity documents: photographs and copies received through WhatsApp or other communication channels are deleted after guests’ departure. This does not include registration records that must legally be retained.
At the end of the applicable retention periods, information is deleted or anonymised, unless further retention is required by law.
Your rights
You can ask us to:
- see the data we hold about you, or get a copy you can take elsewhere
- correct it
- delete it
- limit how we use it
- stop using it: you can object at any time
Where you gave consent, for example to receive news or offers, you can withdraw it at any time. This does not affect anything that happened before.
Write to info@ischiahomestays.com and we will reply within one month. If you are unhappy with our answer, you can complain to a data protection authority: in Italy the Garante per la protezione dei dati personali, in the UK the Information Commissioner’s Office, or the authority in the country where you live.
Cookies and website analytics
This website sets no cookies and uses no third-party analytics or tracking. It counts visits and clicks anonymously on its own server, without cookies and without recording who you are.
The only thing it keeps in your browser is what you type in the enquiry form, held for this tab only so it is not lost if you move between pages, and gone when you close the tab.
Changes to this page
If we change how we use your data, we will update this page and the date at the top.