Booking terms

Who we are

Ischia HomeStays manages bookings and guest welcomes for a selection of holiday homes on the island of Ischia, working in collaboration with their respective owners.

Each home is registered with its national identification code (CIN):

• Beach HouseIT063037C2UUGUWQ5A
• Mare NostrumIT063078C28NDJIM2A
• Domus AenariaIT063037C26UGK9VSK
• Casa al MulinoIT063037C2DKJZVOSH
• Isclana HouseIT063037C2E92Q3R92

Booking confirmation and payment

Once your booking request has been accepted, we will send written confirmation of the proposed stay details, total price, cancellation conditions and payment instructions.

The accommodation will be held provisionally for 48 hours, during which you may consider our proposal without any payment obligation.

The booking is confirmed only when the required payment has been received, in accordance with the communicated terms.

For bookings made more than 30 days before arrival, a 10% deposit of the accommodation price is required, with the remaining 90% payable 30 days before arrival.

For bookings made 30 days or less before arrival, full payment is required upon confirmation.

The exact payment arrangements and deadlines will be specified in the booking communication. If the required payment is not received by the agreed deadline, we reserve the right to cancel the booking following written notice and subject to applicable law.

Invoicing and payment methods

Following acceptance of the booking proposal, Ischia HomeStays prepares the booking confirmation and the relevant invoicing documentation on behalf of the property owner, based on the rates and conditions agreed with the guest.

Accommodation payments must be made exclusively by bank transfer, using the bank account details (IBAN) provided in the documentation received.

The bank account specified is held in the name of the property owner. Ischia HomeStays manages and coordinates the reservation but does not receive accommodation payments directly.

Payments by credit card, debit card or other payment methods are not accepted.

The booking will only be considered confirmed once the required payment has been credited to the specified bank account.

Any subsequent payments, including the final balance, must be made by the agreed deadlines, using the bank account details provided in the relevant documentation.

Accommodation price and cancellation policy

The price quoted for a direct booking represents the total accommodation cost for the stay, including final cleaning and any other accommodation-related charges.

The price is calculated using an inclusive nightly rate multiplied by the number of nights booked and is always communicated and confirmed in writing before payment.

The only amount excluded is the tourist tax, where applicable, which is shown separately in accordance with the current municipal regulations.

Cancellation conditions

For the first 48 hours after the booking proposal is sent, the accommodation is held provisionally without any obligation to pay. After that period, if the required payment has not been received, availability can no longer be guaranteed.

Once a booking is confirmed by receipt of the required payment, the following cancellation conditions apply:

• 30 days or more before arrival: refund of amounts actually paid, less a €25 administration fee.
• 8 to 29 days before arrival: refund of 50% of the accommodation amounts actually paid.
• 7 days or less before arrival: no refund of accommodation amounts paid.
• No-show: no refund of accommodation amounts paid.

Refunds are calculated solely on accommodation amounts actually paid by the guest, excluding tourist tax. A refund will never exceed the amount actually paid by the guest.

Any mandatory rights under applicable law remain unaffected.

Cancellation by Ischia HomeStays

In exceptional circumstances, it may become necessary to cancel a confirmed booking before the scheduled arrival date for reasons beyond the guest’s responsibility. These may include serious maintenance issues, damage to the property, safety concerns, the unexpected unavailability of the accommodation, or other circumstances that prevent the booked stay from being provided.

In such cases, the guest will be informed promptly in writing, with an explanation of the reasons for the cancellation.

The guest will be entitled to a full refund of all amounts already paid for the accommodation, without cancellation penalties or administrative deductions. The refund will be issued by the property owner, into whose bank account the accommodation payments were received.

Where possible, alternative accommodation of comparable characteristics may be offered, subject to availability and the guest’s acceptance. The guest will not be obliged to accept an alternative property.

If the guest accepts an alternative accommodation proposal, any price differences and revised conditions will be agreed and confirmed in writing.

Any additional mandatory rights available to the guest under applicable law remain unaffected.

Tourist/city tax

Tourist tax is a compulsory municipal levy collected by local hosts on behalf of the relevant municipality.

All amounts collected are remitted in full to the municipality and do not constitute income for Ischia HomeStays or the property owners.

Tourist tax is not included in the accommodation price and is stated separately at the time of booking, including the applicable rate and any exemptions.

The amount due is calculated according to the number of liable guests, the length of stay and the municipal rates in force. Changes to regulations or rates will apply as required by the rules in force at the time of the stay.

Currently, in the municipalities on the island of Ischia, guests under the age of 18 are exempt from tourist tax.

Payment may be requested separately in accordance with the arrangements stated in the booking confirmation.

Tourist tax is not subject to direct-booking discounts and is excluded from accommodation cancellation penalties and refund calculations. Any tourist tax already collected for stays that do not take place will be handled in accordance with applicable law.

Security deposits and departure checks

For stays of 14 nights or more, a refundable security deposit may be requested in exceptional circumstances. This is not a standard requirement and is generally considered only for extended stays.

Any security deposit will be handled separately from the accommodation payment. The amount, payment arrangements and refund conditions will be communicated and agreed with the guest before the booking is confirmed.

Where a security deposit is required, it will be paid directly to the property owner, who will also be responsible for refunding it.

For stays of 14 nights or more, a departure inspection of the property is required. This will be carried out together with the designated local host at a mutually agreed time.

Provided the inspection identifies no damage or other issues, the refund of the security deposit will normally be initiated within 48 hours of departure.

The time taken for the refunded amount to reach the guest’s bank account may vary depending on banking procedures, weekends and public holidays.

Any deductions will be made only for damage exceeding normal wear and tear. The guest will be informed of the reasons for any deductions, supported by appropriate documentation wherever possible.

Your stay

• Arrival and departure. Check-in and check-out times are specified on each property’s page and in the booking confirmation. Before arrival, Ischia HomeStays will provide guests with the information needed to arrange check-in. Guests are required to communicate their expected arrival time directly to Ischia HomeStays at least 48 hours in advance. We will then coordinate the welcome arrangements with the designated local host. If arrival details are provided late or the expected arrival time changes, we will do our best to accommodate the arrangements. However, delays or limitations in local host availability may occur. Requests for early check-in or late check-out are subject to availability and may incur an additional charge, which will be agreed in advance.
• Identity documents. In accordance with Italian law, identification details must be collected for all guests, including children, for submission to the relevant authorities. Every guest must therefore provide a valid identification document, such as a passport or national identity card, in accordance with the instructions provided before arrival.
• Number of guests. Only guests included in the booking may occupy the property, up to its authorised maximum capacity. Any changes must be agreed in advance with Ischia HomeStays. Subletting the property or accommodating additional guests without authorisation is not permitted.
• Damage and additional cleaning. Guests are responsible for damage caused during their stay by themselves or members of their party, excluding normal wear and tear. Additional cleaning charges may apply if the property is left in a condition requiring work beyond the standard end-of-stay cleaning. Any charges will be explained and supported by appropriate evidence wherever possible. Lost keys may be charged at their actual replacement cost.
• Wi-Fi connection. Wi-Fi is provided free of charge for normal personal use. Connection speeds and service availability may vary depending on network conditions and circumstances beyond our control.

House rules

Respect for the property and house rules. All guests are expected to respect the property, its furnishings and the peace and quiet of the surrounding neighbourhood. Smoking inside the accommodation, organising parties or events, and bringing pets are not permitted, except where expressly authorised and in accordance with applicable law.

Each property has its own specific rules, available on the relevant property page and in the House Guide, including quiet hours and suitability for young children. These rules form an integral part of the conditions of stay.

Arrival and property inspection. In the case of self check-in, guests must promptly inform Ischia HomeStays that they have entered the property and checked that everything is in good order, immediately reporting any issues, damage or problems identified.

Where guests are welcomed personally by the local host, any problems identified on arrival must be reported directly to the host during check-in so they can be assessed and, wherever possible, resolved promptly.

Care of the property and waste disposal. Guests are asked to leave the accommodation tidy, wash any dishes and utensils used, remove personal food items from the refrigerator, and dispose of waste in accordance with the instructions in the House Guide provided before check-in. Waste collection and disposal arrangements may vary between properties and must be followed.

Reporting problems during the stay. Any faults, damage, malfunctions or other problems encountered during the stay must be reported promptly to the local host, and in all cases before check-out, so that the situation can be assessed and any necessary remedial action arranged.

If the local host does not respond within a reasonable time, guests may report the issue in writing to Ischia HomeStays, providing a description of the problem and any useful photographs.

Breaches of house rules. In the event of serious breaches of the house rules, including unauthorised parties, behaviour that disturbs neighbours or the presence of unauthorised additional guests, early termination of the stay may be required without a refund for unused nights, to the extent permitted by applicable law.

Our responsibility

Roles and responsibilities during your stay

Ischia HomeStays manages reservations and coordinates guest arrivals for a selection of holiday properties on the island of Ischia, working in collaboration with the respective property owners and the local hosts responsible for providing assistance on site.

To ensure clarity and an efficient service, responsibilities are divided as follows:

Ischia HomeStays is the main point of contact for booking management, documentation, pre-arrival communications and check-in coordination. During the stay, it assists in coordinating issues that remain unresolved by the local host and manages communications with the property owner where necessary.

The local host is the guests’ operational point of contact during their stay. The local host is responsible for welcoming guests where applicable, providing practical assistance at the property, receiving reports of problems and coordinating any necessary interventions in collaboration with the property owner and Ischia HomeStays.

The property owner is the party providing the accommodation, receiving accommodation payments directly, and responsible for the property’s condition, maintenance and safety obligations in accordance with applicable law. The property owner is also responsible for issuing any refunds due in connection with the stay.

At some properties, the owner may also act as the local host.

This arrangement is intended to provide guests with clear points of contact and coordinated assistance, without affecting the legal responsibilities of each party.

Faults and problems during the stay

Any faults, damage, malfunctions or other problems relating to the accommodation must be reported promptly to the local host, and in all cases before check-out, so that the situation can be assessed and any necessary remedial action arranged.

Guests are required to allow access to the property for necessary inspections and repairs, subject to prior agreement except in emergency situations.

If the local host does not respond within a reasonable time, guests may contact Ischia HomeStays in writing, describing the problem and providing any relevant photographs.

In urgent situations, where the local host is not immediately available, guests may contact Ischia HomeStays directly, including via WhatsApp on the international number +44 7799 345808.

In situations involving immediate danger to people or property, guests must contact the appropriate emergency services as a priority.

Accommodation becoming uninhabitable or unusable during the stay

If the accommodation becomes uninhabitable or unusable due to serious faults, structural damage, problems with essential services or other circumstances, the local host and property owner will promptly assess the situation and consider the necessary measures to restore suitable conditions of safety and habitability.

Ischia HomeStays will assist in coordinating communications and, where possible, identifying alternative accommodation, without being able to guarantee its availability. Any alternative arrangement will be subject to the guest’s acceptance and written confirmation of the relevant conditions.

Where the accommodation becomes unusable due to circumstances attributable to neither the property owner nor the guest, and its use cannot be restored within a reasonable time, the property owner will refund the portion of the stay already paid for but not used, calculated on the basis of the remaining nights from the date the stay is actually interrupted.

Where, however, the accommodation becomes uninhabitable or unusable as a result of negligence, misuse or conduct attributable to the guest or members of their party, no refund will be provided for nights not used as a consequence of that conduct, subject to any mandatory rights provided by law.

In such circumstances, the property owner may also seek compensation for damage actually caused, including documented repair and restoration costs, in accordance with applicable law.

Where the accommodation becomes unusable due to circumstances attributable to the property owner, the remedies and any refunds provided for under applicable law will apply, without limiting the guest’s mandatory legal rights.

The causes of the problem, any damage and decisions concerning early termination of the stay will, wherever possible, be documented and communicated in writing to the parties concerned.

External events and circumstances beyond our control

Ischia HomeStays does not operate or control sea, air or land transport services, public water or electricity supply networks, or other services provided by independent third parties.

Strikes, ferry and hydrofoil cancellations, adverse weather conditions, natural events, widespread public utility disruptions and other external circumstances may cause inconvenience or changes to travel plans.

Ischia HomeStays is not responsible for consequences directly arising from such events where they are not attributable to its own acts or omissions, subject to the obligations and rights established by law.

Where such circumstances also affect the safety or actual usability of the accommodation, the situation will be handled in accordance with the provisions concerning uninhabitable or unusable accommodation.

Personal belongings and safety

Guests are encouraged to take appropriate care of money, documents, valuables and personal belongings, and to follow the safety instructions and specific requirements of the property.

Any losses, theft, damage or accidents will be assessed according to the circumstances and the responsibilities established, in accordance with applicable law.

Limitations of liability and guests’ rights

These terms do not exclude or limit any liability that cannot lawfully be excluded or limited, including liability arising from wilful misconduct, gross negligence or personal injury where provided for under applicable law.

Guests’ mandatory legal rights in the event of non-performance or improper performance of contractual obligations remain unaffected.

Complaints and applicable law

Any problems relating to the accommodation or services during the stay must be reported promptly to the local host, and in all cases before departure, so that the situation can be assessed and any necessary remedial action arranged.

In urgent situations, if the local host is not immediately available, guests may contact Ischia HomeStays directly, including via WhatsApp on the international number +44 7799 345808, without having to wait for a response from the local host.

For non-urgent issues that remain unresolved, or where the local host does not respond within a reasonable time, guests may contact Ischia HomeStays in writing at info@ischiahomestays.com, describing the circumstances and providing photographs or other supporting information where available.

Any formal complaints will be carefully reviewed in collaboration with the property owner and local host, with the aim of finding a fair and reasonable resolution.

These Booking Terms are governed by Italian law, without prejudice to any mandatory consumer protection provisions applicable in the circumstances.

The Booking Terms are available in Italian and English. Both versions are intended to express the same contractual terms and commitments. Any differences in interpretation will be addressed in accordance with applicable law and the guests’ mandatory legal rights.

This website

Ischia HomeStays is committed to presenting its properties through accurate descriptions, representative photographs and up-to-date information.

Availability, rates, included services and specific conditions of stay are confirmed in writing before a booking is finalised. In the event of any differences between general information published on the website and the details provided in the booking confirmation, the specific terms agreed and confirmed in writing will take precedence, subject to applicable law.

The text, photographs and other content published on this website belong to Ischia HomeStays, the respective owners or other rights holders and may not be reproduced or used without the necessary authorisation, except where permitted by law.